- Customer: are you open early tomorrow?
- AI: we open at 8 am. Shall I book a time for you?
- Customer: 9 am, please.
- AI: booked for 9 am. You will get a reminder at 7 am.
- Chat summary sent to the team
In practice
Three everyday situations.
Questions after hours
Without AIThe message waits until the next day and the customer goes elsewhere.
With AIThe answer goes out at once, with price, hours and the next step.
The same questions over and over
Without AISomeone on the team answers the same question several times a day.
With AIAI handles the usual questions. Your team handles what needs attention.
Customers from abroad
Without AIThe chat stalls over the language.
With AIAI replies in English and Spanish, with the same approved information.
The examples on this page show how it works. They are not client cases.
What you need
- A list of what you sell, with prices and hours
- The rules: what AI may answer and what goes to a person
- Access to the business WhatsApp Business and Instagram accounts
What stays with people
- Complaints and negotiation
- Unusual requests
- Health, legal or financial questions
What it costs
Where this fits.
from R$ 2,990 (≈ US$ 544) a month
AI replies on WhatsApp and Instagram come with the Presence plan.
Questions
Quick answers.
Can the AI give a wrong answer?
It only uses the information you approved. When it does not know the answer, it says it will call a person and hands the chat over. You see every chat and can correct any answer.
Do customers know they are talking to AI?
Yes. At Lotaloja, the AI introduces itself as the business assistant in the first message.
Does it also work on Instagram and my website?
Yes. The same set of information answers on WhatsApp, Instagram Direct and your website.
Keep reading
More ways AI helps a business.
- Finance
What AI does for your finances.
Bank statement checked daily, billing on time and your balance on your phone.
Read - Accounting
What AI does for your accounting.
Invoices and receipts organized for your accountant, no loose paper.
Read - Operations
AI cameras: the camera that alerts the manager.
The camera that notices the queue, the waiting table and the empty shelf.
Read
Start with the free checkup.
Six questions and three minutes, with your Google account. You get a written list of the tasks that can be automated and decide what comes next.